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Re: ¿CÓMO CONTACTO CON UN ASESOR VÍA TELEFÓNICA O MAIL?

New Here ,
Oct 31, 2022 Oct 31, 2022

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Hello! No soy administradora, soy nueva en el foro. No sabía dónde publicar mi preguntar.

Quisiera tener el contacto directo de un asesor.

 

Mi tarjeta de crédito está vinculada con una cuenta que NO es mía, de la cual desconozco usuario y contraseña, solo sé que mi tarjeta está dentro de esa cuenta porque me llegó un cobro de la tarjeta de crédito con el monto de la suscripción. SOS, ¿qué hago?

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise &teams>

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New Here ,
Oct 31, 2022 Oct 31, 2022

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CÓMO CONTACTO CON UN ASESOR VÍA TELEFÓNICA O MAIL
 

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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LATEST

>My credit card is linked to an account that is NOT mine

 

Contact the fraud number for your credit card

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