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Re: Can't believe Adobe makes it so hard to cancel a plan - quite disgusting really

New Here ,
Apr 23, 2024 Apr 23, 2024

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I have been trying to cancel a plan for the last 3 years that was taken by my son at school, yet adobe are happy to contiune taking the subscirption...they even offer 3 months for free...wtf?

 

 

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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Hi there,

We're sorry for the trouble. Did you get any issues while canceling? Ideally, you can cancel anytime before the term ends following the cancellation terms as mentioned by @kglad  above. 

Let us know.

 

Thanks,

Shivangi

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