Can't cancel my plan

[glendon_1209]

I have same issue, after 7 days! they should automatically suspended the subscription, rather than they continue to let you pay without informing us, and the problem is, i cannot manage my plan they want me to pay the remaining bills, which is i dont have any idea! please any advice! they must change the process regarding this. 

[Jeffrey_A_Wright · Accepted solution]

Glendon, I am sorry, but a valid method of payment is necessary to subscribe to Adobe services. Please see https://adobe.ly/4i5zLnl for information on how to update your account to add a method of payment that can be billed successfully. Once you have updated your payment information you can then complete the steps listed in https://adobe.ly/3COLjwn to cancel your active subscriptions.

You will want to complete both steps very soon to avoid any fees or charges. Please see https://adobe.ly/435gPkd for more information. ^JW

[kglad]

ie, you must fix your payment problem before you can cancel.