Can't change/cancel plan or account or contact support

[reiven_9705]

I ALSO HAVE THE SAME COMPLAIN, PLEASE!! 

[kglad]

@reiven_9705 

what exactly do you see when trying to cancel your subscription?

[reiven_9705]

it's saying that I won't be able to edit my plan atm

[kglad]

start here https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-tryi...

and when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

[Peru Bob]

Please post a screenshot.

Black out any account numbers or personal information.

[Jeffrey_A_Wright]

Reiven, in addition to the suggestions offered by Kglad and Peru Bob, I don't see any usage of the new services you just subscribed to. Have you been able to use Acrobat or the AI assistant successfully? What type of device are you using your Acrobat subscription on? Please see https://adobe.ly/4pQRmmH for more information on what could be blocking you from using your new service from Adobe or managing your plan. ^JW