Cancellation

[Bruno23857472zdun]

Please cancel my plan and remove my data payment from your platform. 

[Peru Bob · Accepted solution]

This is a user to user forum.  We are not Adobe employees.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Peru Bob]

See here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[Jay280135889xrw]

Please cancel our plan.  We stopped doing business and don't have employees any longer and don't need Adobe.

[kglad · Accepted solution]

@Jay280135889xrw 

these are user forums.  no one here (even adobe employees when they post) can cancel your plan for you.

if you have a teams or enterprise subscription, your plan owner must contact adobe support to cancel.

if you have an individual subscription, you can use one of 3 ways to contact adobe support; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...