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Re: Chat for instant reply [Branched & moved to new topic]

Community Beginner ,
Jan 23, 2023 Jan 23, 2023

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[Moderator moved from Using the Community to Account, Payment & Plan.]

 

Hi I cannot find the support chat. The links here under does not bring me there... Anybody who can help?

This is where the links bring me and there is no such speech boubble icon... So what can I do? I have e problem that there is no answer to in the FAQ...

 

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Account management

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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@Skalotte 

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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It just doesn't happen here...  I'm giving up this problem for now...My real problem, that I want to chat with support about, I will post under another thread... 😉

 

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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you have to use a compatible browser.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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LATEST

Use a different browser or a different device, like your phone or a tablet. Some users configure their browser to lock out any usefull browser interaction. As this is quite secure, it creates troubles in usability. Different devices may be configured differently. Using a different browser will also help, as secondary browsers are normally not that closed. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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Are you a current product user?  I ask because support is not available for discontinued products like Creative Suite and earlier.  

 

Log-in to your Adobe account below with a browser that accepts cookies and does not have script blockers or VPN enabled.

https://account.adobe.com/plans

 

You should be able to reach an online chat agent. If not, you can phone support  Monday - Friday during normal business hours.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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