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Re: Cobro no autorizado de 60,49€ de ADOBE SYSTEMS SOFTWARE 044-207-3650 IE

Guest
Mar 05, 2024 Mar 05, 2024

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A mí me ha pasado lo mismo. He puesto un e-mail, pero no contestan. Tampoco hay teléfono de contacto en ningún sitio.

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Adobe Employee ,
Mar 05, 2024 Mar 05, 2024

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Hi there,

As per your account details, you subscribed for Adobe Acrobat Pro on February 25, 2024 and cancelled on March 3, 2024. Since you cancelled on 8th day, you have been charged with the subscription fee as trial lasts only for 7 days.

However, you are eligible for complete refund as you cancelled within 14 days. The refund should get credited within 5-7 business days.
Let us know if you have any questions. 

 

Regards,

Shivangi

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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@Deleted User 

 

also, you can check your account to confirm your refund is pending, https://account.adobe.com

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Guest
Mar 05, 2024 Mar 05, 2024

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No it is not

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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what's it show?

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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