creative cloud subscription missing from account plan

[Blazeph]

I have the same problem but the link doesnt work anymore and i cant use the bot to get someone to talk to because he doesnt find a plan in my account

[John T Smith]

You say same problem... so you are a student having problem with your education subscription?

If yes, you need to contact the account Administrator at your school

If you don't really have the same problem do you have more than one email address?

[Blazeph]

but i dont really know how, i used my school email adres but outside of that i didnt use anything from school to get the plan but then i coudnt cancel it and after 2 days or sow it randomly disepeared and now money is going from my cart

[Blazeph]

i am a student that used my school email to get an education subscribtion but now i cant cancel it and i woudnt know who my account admin is because i made the account myself

[Jeffrey_A_Wright · Accepted solution]

Blazeph, sorry you are having problems choosing the correct account to contact us. You can use the steps listed in https://adobe.ly/434FLqr to choose between your individual account and the accounts managed by your school. ^JW

[Blazeph]

Yes, because of this is just realised i shoudnt have logged in like its a school account but just like a personal one, thank you for the help

[Jeffrey_A_Wright]

You are welcome, Blazeph! Thanks for the update! ^JW