Re: Delete My Credit Card Detail

New Here ,
Feb 21, 2021 Feb 21, 2021

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So we have to call adobe and wait an hour on hold to our delete credit card information.  Your website allows people to add and update cards but left off a delete feature.  Something really slimy is going on here.  Adobe is this how you treat your customers?

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correct answers 1 Correct answer

Adobe Community Professional , Feb 22, 2021 Feb 22, 2021

We are not Adobe.  This is a user to user forum.

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Feb 22, 2021 Feb 22, 2021

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We are not Adobe.  This is a user to user forum.

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Thanks Bob, I was able to chat with customer service.  FYI - They say if they delete the card on file it will automatically cancel my subscription even though I paid a year in advance.  I told them I would give them a new card to pay when time to renew.  They didn't care and said, "we'd be happy to remove it for you but your subscription will be immediately canceled".  Nice.

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Adobe Community Professional ,
Feb 23, 2021 Feb 23, 2021

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Try again with another Customer Service rep or ask for a supervisor.

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New Here ,
Aug 30, 2021 Aug 30, 2021

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It should not require this much time. We, as consumers should be able to CALL and get the right info from a rep (the FIRST time) without escallation. Essentially, Adobe is not in compliance with CA 1798.105.
https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=CIV&sectionNum=1798.105.

Adobe has a great product line and it is a shame that they are stooping as low as they are in this regard.

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