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6

Re: Delete My Credit Card Detail

Community Beginner ,
Feb 21, 2021 Feb 21, 2021

So we have to call adobe and wait an hour on hold to our delete credit card information.  Your website allows people to add and update cards but left off a delete feature.  Something really slimy is going on here.  Adobe is this how you treat your customers?

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correct answers 1 Correct answer

Community Expert , Feb 22, 2021 Feb 22, 2021

We are not Adobe.  This is a user to user forum.

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Feb 22, 2021 Feb 22, 2021

We are not Adobe.  This is a user to user forum.

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Feb 22, 2021 Feb 22, 2021

Thanks Bob, I was able to chat with customer service.  FYI - They say if they delete the card on file it will automatically cancel my subscription even though I paid a year in advance.  I told them I would give them a new card to pay when time to renew.  They didn't care and said, "we'd be happy to remove it for you but your subscription will be immediately canceled".  Nice.

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Community Expert ,
Feb 23, 2021 Feb 23, 2021

Try again with another Customer Service rep or ask for a supervisor.

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

It should not require this much time. We, as consumers should be able to CALL and get the right info from a rep (the FIRST time) without escallation. Essentially, Adobe is not in compliance with CA 1798.105.
https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=CIV&sectionNum=1798.105.

Adobe has a great product line and it is a shame that they are stooping as low as they are in this regard.

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Community Expert ,
Nov 29, 2023 Nov 29, 2023
LATEST

@Dennis33936939siui 

 

do you have a question (other than the obvious - do NOT call the scammer)?

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