Re-fund after I re-verifed student Membership

[florinr12504860]

Hi
Adobe sent a request to re-verify my student account. (im student until 2021) Since it got sent to an e-mail I never use. I didn't read it and didn't do it. Now I got billed the price for the normal Membership.

Is there a Possibility for me to get refund now, after I verified my status.

Thanks for your help

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

You also need to go to your account https://account.adobe.com/ and update your information