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Re: How can I contact support

New Here ,
Sep 28, 2023 Sep 28, 2023

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I canceled my plan with in the first 14 days and they took a fees why????? You said no fees with first 14 days of purchaseing. 

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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@Raghad326049204ixn 

 

check to see if your fees are being refunded - https://account.adobe.com

 

if not, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Sep 29, 2023 Sep 29, 2023

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I didn't receive the refund 

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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@Raghad326049204ixn 

 

does your account show that you canceled?

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New Here ,
Sep 29, 2023 Sep 29, 2023

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Yes 

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New Here ,
Sep 29, 2023 Sep 29, 2023

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IMG_0028.png

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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that's what's shown at https://account.adobe.com?

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

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Raghad, I am sorry for any confusion you have encountered while trying to reach us. The memberships are canceled under the account you used to post to this public discussion forum.

 

If you have questions about charges, then please follow the suggestions offered by Kglad and click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of support team. 

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New Here ,
Sep 30, 2023 Sep 30, 2023

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IMG_0031.png

 It still tries to get a fees 

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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@Raghad326049204ixn 

 

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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