How to unsubscribe

[moo1y]

I want to cancel my Adobe account subscription immediately. You are blocking my bank accounts and there is no immediate cancellation box!!

[kglad · Accepted solution]

you have to fix payment problems before you can cancel.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta · Accepted solution]

Hi @moo1y,

Thanks for reaching out. I can see that you have active subscriptions for Adobe Photoshop, Illustrator and Stock. As @kgad mentioned, you may need to clear your pending dues before cancelling the subscription.

Check out this article for help: https://adobe.ly/3Yio0lW

Let me know if you have any questions.

^Shivangi