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Re: I did not make a subscription, my money was withdrawn from my card

New Here ,
Apr 20, 2023 Apr 20, 2023

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correct answers 1 Correct answer

Community Expert , Apr 20, 2023 Apr 20, 2023

if you started a trial, and did not cancel that trial you started a subscription, and should contact adobe support*.

if didn't start a trial and have had no interactions with adobe or adobe apps and therefore suspect fraud, contact your credit card company.

 

*
there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can t

...

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Community Expert ,
Apr 20, 2023 Apr 20, 2023

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if you started a trial, and did not cancel that trial you started a subscription, and should contact adobe support*.

if didn't start a trial and have had no interactions with adobe or adobe apps and therefore suspect fraud, contact your credit card company.

 

*
there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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