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Re: I have two subscriptions and I don't understand why.

New Here ,
Jul 03, 2023 Jul 03, 2023

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I have been charged for two plans can you explain why please

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correct answers 1 Correct answer

Community Expert , Jul 04, 2023 Jul 04, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted

...

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Jul 05, 2023 Jul 05, 2023

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Hi @ArthurKL,

Do note that these are peer to peer forums and you are not addressing Adobe here. In order to get help for account and biling related issues you need to contact officially as only they can check your account details. Follow the instructions given be @kglad and contact Adobe suppport they will help you.

-Manan

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