ILLUSTRATOR如何取消訂單、解除月繳

[vanessa_0719]

這個軟體我不在使用，想要取消訂單，解除月繳。

[kglad]

@vanessa_0719 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install">

[Shivangi_Gupta]

Hi @vanessa_0719,

Please follow the steps listed in this article to cancel the subscription: https://adobe.ly/4kyviek

Let us know if you have any questions.

^Shivangi