Re: Need a payment receipt or invoice

New Here ,
Feb 01, 2022 Feb 01, 2022

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My customer # is: REMOVED. I cancelled trial and plan, whatever it was in November. But still I am charged in December 17 and December 27... Why? and how long are you going to charge my account?

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

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Account management , Billing

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Adobe Community Professional ,
Feb 02, 2022 Feb 02, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Hi there,

 

Aplogies for the poor experience. I have checked your account and can confirm the subscription was cancelled on Dec 28 2021 and the subscription was charged as per terms 

 

For any inquiries regarding your account, I would recommend to reach out to our customer care team at https://helpx.adobe.com/support.html

 

^Ani

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Adobe Community Professional ,
Feb 04, 2022 Feb 04, 2022

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LATEST

If you cancelled your trial within the 14 day grace period, you should have received a confirmation email.  Check your spam folder.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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