Re: Need Help with cancellation of Adobe CC

New Here ,
Aug 03, 2022 Aug 03, 2022

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Attach it details of my plan, which I do not use any of the services and is unable to afford as an unemployed student. If possible, please cancel it as I can't afford the cancellation fee or to pay monthly for a serivce I do not use! Apologies for the inconvenience caused.

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Adobe Community Professional ,
Aug 04, 2022 Aug 04, 2022

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1. these are user-to-user forums, no one here can cancel for you.

2. you have a one year subscription, and past the trial period.

3. you can cancel via adobe support*, but you can expect a penalty (=1/2 the remaining 11 months cost of your plan)

 

*

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Aug 04, 2022 Aug 04, 2022

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<moved from download&install>

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Adobe Community Professional ,
Aug 04, 2022 Aug 04, 2022

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Your commitment is for 1 year.  Cancelling early incurs a 50% penalty fee.

See details below.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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