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Re: Need to contact support [Branched from 2015 topic]

New Here ,
May 22, 2022 May 22, 2022

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I need to talk to someone via telephone or live chat please.

 

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Account management

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Community Expert ,
May 22, 2022 May 22, 2022

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
May 23, 2022 May 23, 2022

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LATEST
I was eventually able to download the software. Thank you.

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Community Expert ,
May 22, 2022 May 22, 2022

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Adobe Customer Care is for current software & subscription users.  

 

If your question is about a legacy product that's unsupported, they will redirect you back to these user-forums.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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