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Re: Pause subscription

New Here ,
May 21, 2022 May 21, 2022

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Hey, I wanted to cancel my subscription but it didn't show in "plans tab", it was blank. I'm not sure if I put one semester subscribtion and It canceled by itself. 

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Community Expert ,
May 24, 2022 May 24, 2022

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Thank you for posting your query here,

 

Since this is a user to user forums, we do not have the access to view your account details or payment details.

For getting cancellation confirmation for your subscription, please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thanks,

Dj.

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Community Expert ,
May 24, 2022 May 24, 2022

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you can't cancel in the plans tab because of the penalty (1/2 the cost of the remaining subscription). 

 

you can still cancel (by contacting adobe support per above) or somewhat easier, by using the info below.  but be prepared for the penalty.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
May 24, 2022 May 24, 2022

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Unless you have a special arrangement through your school, there is no such thing as a semester plan.  Individual student plans are 12 months from time you joined.

 

If you obtained Creative Cloud from your school, contact the school's IT dept.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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