Possible Scam Using Adobe Name...Anybody Else Have This Issue?

[denverblondy]

Yes I have gotten a 34 dollar charge from Adobe¿Adobe.Ly/Enus

I'm freaking out. I didn't authorize.

[Shivangi_Gupta · Accepted solution]

Hi @denverblondy,

Thanks for reaching out. I can see that you have an active subscription for Adobe Stock since 1 month and 25 days. This is the reason you are getting charged.
Let me know if you have any questions

^Shivangi

[denverblondy]

Yes I do have questions I had emergency surgery the past month and I totally forgot about not canceling this thing because I ended up not having the money because of all of this and I was wondering if I could get a refund and please don't give me a hard time I've been very sick and thank you

[denverblondy]

I also have contacted chime last night and this morning so I've contacted my bank about this and it's still pending but it's taken from my account anyway I've had surgery and I really need to cancel this and get my money back and I wasn't expecting to have surgery please don't give me a hard time I've been sick and I'm so stressed out doing this 

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[ROBIN_CATILLER8085]

Yes, had a charge on 4-5 and another one pending today. The 4-5 charge is from the same enus address.

[kglad]

@ROBIN_CATILLER8085 

check your account to see if the charges are from adobe, https://account.adobe.com

[ROBIN_CATILLER8085]

No Invoice showing for 4-5

[kglad]

i'm not sure adobe issues invoices before payment is received.  does your account show payment is due for something?