Probleem met activeren van adobe creative cloud

[wim35477983xnfi]

Ik heb ook problemen met activeren, ik heb betaald voor een jaar en mijn account toont nog steeds geen actief abbonement waardoor ik ook geen toegang krijg tot support of contactgegevens kan vinden om te bellen. Wat overigens niet eens legaal is dat een klant een bedrijf niet kan contacteren over het niet leveren van een betaalde dienst.

[kglad]

@wim35477983xnfi 

if you subscribed via adobe.com (as opposed to a mobile store), check your account, https://account.adobe.com

and there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[wim35477983xnfi]

I'll try the twitter chat, I bought it via the school channel which is behind login so scammers can't change the purchasing link

[wim35477983xnfi]

Apearantly I have a team account and have to use the admin console which I can't acces?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved and branched form download & install">

[Shivangi_Gupta]

Hi there,

Check out this article for help: https://helpx.adobe.com/in/download-install/kb/activate-deactivate-products.html

We hope it helps.

Regards,

Shivangi

[Wim35481207gvyh]

I found the solution, the subscription I bought is part of a team and I had to join the team to acces the subscription

[kglad]

wim

thanks for the update.