Re: Request for refund (Urgent Please)

New Here ,
Oct 03, 2021 Oct 03, 2021

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Hi Adobe Team,

I had only applied for 7-day free trail but I did not realize that when I applied for the 7-day free trail I would be getting charged. I thought like all other free trials that I have applied for I would be getting charge after the “7-day free trail” was over and after signing up for the package plan. I was only to realize when I was making payment for my food at food court and I had no funds in my account due to the charge of SG$71.67 ADOBE CRTV CLD TRIAL.

As being retrenched from my current job and being un-employed I cannot afford to be losing money like this especially this amount. Once I realized this charge was deducted from my account return to the page to cancel my account immediately. I did search online to cancel this account and took a few hours of my time to reach out to you finally in this page.

I have not received any reply email about my cancellation and I did not find any email address to send to inform for it.  However, I just did cancel by signing in adobe account with my email. As such, I would like to request to have fully refund of SG$ 71.67 ADOBE CRTV CLD TRIAL that being charged to my account and to be waived for any cancellation charges due to the fact that I only downloaded for free trial version and did not sign up to continue.   

I find this is being unfair and should not be happening they should be sent notification for expiry of free trail and sign up option to buy package plan.  

I hope you are an authentic company and you do return the money to my account that you have more than happily taken out for "7 Day free trial" version which I think is very unfair and is very unethical of a so-called growing company like you. I hope you will remedy this problem and fix my disappointment that I have in your firm due to this situation that has occurred.

I look forward to hearing from you to inform me that I will be receiving a full refund and have my money's deposited back into my account.

Thank you,

May Yu

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Adobe Community Professional ,
Oct 03, 2021 Oct 03, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Oct 03, 2021 Oct 03, 2021

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You did, in fact, agree to have the subscription start immediately after the end of the trial when you signed up. That's why they asked for your payment information.

 

The sign-up page provides you with the date you have to cancel your subscription by to avoid being charged either for the subscription or for canceling the subscription.

 new billing page info.png

 

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Adobe Community Professional ,
Oct 03, 2021 Oct 03, 2021

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You should always read the Terms you agree to when you join.  It will save you from making costly mistakes.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

You had 14 days to cancel your subscription and request a refund.  Did you cancel it in time?  Refunds take 5-10 business days to process.  Adobe does not do business by email, it's not secure.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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