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Re: Unresolved customer service complaint

New Here ,
Aug 02, 2020 Aug 02, 2020

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I agree with this, email is necessary especially when trying to send proof that I was charged 8 consecutive times for service I don't use. After chatting with support offered no solution I am left with 8 -$82.00 charges for a service I don't use! I'm not happy right now to say the very least. How hard is it to have an email, I mean you have a chat which is useless when it comes to disputes. 

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New Here ,
Aug 02, 2020 Aug 02, 2020

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Please see attached which shows the charges in question. I would like a
refund of all of these charges immediately.
Thank you,
Jessica Jolley

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Adobe Community Professional ,
Aug 02, 2020 Aug 02, 2020

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Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat or possibly phone:

https://helpx.adobe.com/contact.html

Sorry we can't be of more help to you here!

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