Re: Why do you not have a support phone number in the UK? [Branched from 2014 topic]

New Here ,
Dec 19, 2021 Dec 19, 2021

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I, like the OP, need either a UK phone number or a Chat option.  None of these are available.  The phone number is not listed and the Chat button just takes you in a loop back to pages you've previously visited.  My contract includes Customer Support but clearly Adobe are not keeping to their commitment to provide it.

 

Does anyone have a link for a UK number or a working Chat option?

 

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Adobe Community Professional ,
Dec 19, 2021 Dec 19, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 19, 2021 Dec 19, 2021

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Phone support is ONLY available M-F during normal business hours.  And many Adobe staff are on Christmas holiday until after the new year.  So wait times may be longer than usual.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

If you have a product question, we can probably answer your question much faster.  

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 19, 2021 Dec 19, 2021

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[DUPLICATE POSTS MERGED WITH THIS ONE.]

None of the options will put you in touch via phone or Chat with an Adobe team member.  Worst customer service I've ever experienced.

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New Here ,
Dec 19, 2021 Dec 19, 2021

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[DUPLICATE POST MERGED HERE.]

Any idea on one for the UK?  Adobe seem to make it REALLY difficult to speak to anyone via phone or Chat.

 

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