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Re: Worst Customer Service in History!!!

New Here ,
Mar 29, 2023 Mar 29, 2023

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THEY have been doing this to me FOR MONTHS but I just discovered it today and forget trying to rectify it- unbelieveable to me that adobe does not provide AMERICAN ENGLISH SPEAKING CUSTOMER SERVICE REPS- adobe is no different than anyone else it seems--  STEAL, STEAL, STEAL FROM YOUR CUSTOMERS-- NO INTEGRITY, NO CHARACTER, FATTEN YOUR OWN WALLET AND SCREW THE LITTLE GUY-

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Jlaw 

 

what problem are you having?

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New Here ,
Mar 29, 2023 Mar 29, 2023

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My problem is not being able to  speak to a customer service rep that I can understand-I can hear, but cannot figure out what is being said and they obviously cannot understand me-I spent the best part of the day trying to get an issue resolved but the lack of communication made it impossible- the conversation went round and round- they asking me to repeat one more time- I don't have that much time left on this earth-besides being disgruntled with the no service customer service - I discovered on my credit card bill today that I am being charged for an Adobe program I never heard of and did not authorize the purchase-I have been a customer for three years now or maybe more-- of Adobe Photoshop ONLY- however, after my discovery today I back tracked 6 months and that far back I am being charged $9.99 on the 11th of each month for something I did not purchase-On the 21st of each month my CC is charged $9.99 permonth for ADOBE PHOTOSHOP which I did purchase--from what little I could decipher from the conversation from the India customer service rep- he would cancel the purchase I did not make, but would not be able to refund my money-I don't understand how Adobe gets away with this-- I guess I will need to dispute the charges with my CC company-they always want to know if I  tried to resolve the issue myself- I would say I have considering half the day was spent trying to reach a resolution---

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Jlaw 

 

do you have a teams or enterprise subscription?

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New Here ,
Mar 30, 2023 Mar 30, 2023

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I don't know what enterprise subscription is?? I have a ADOBE PHOTOSHOP subscription- THAT IS ALL

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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you posted in the enterprise & teams forum.

 

<moved from enterprise & teams<

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Thank you so much for the response-I disputed these charges with my CC company- Adobe has been scamming me for almost three years with charges for this program I was never aware of until yesterday- my card is being cancelled and a new one issued-I will get 5 months refunded so far-I have discovered another photo editing company-I will dissolve my relationship with ADOBE completely- I am not a twitter, so that is out- but I so appreciate you taking the time and making the effort to assist me with this problem- more than Adobe has ever done-

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