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Re: Your application install seems to be damaged, Please reinstall the application.

New Here ,
Mar 12, 2024 Mar 12, 2024

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Thank you for your answer.
I have followed all the steps you provided, but the issue has not been resolved.

I still receive the following error message:
"Your application install seems to be damaged, Please reinstall the application."

Is there anything else I can do?

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correct answers 1 Correct answer

Community Expert , Mar 12, 2024 Mar 12, 2024

if that's from trying to install/run the cc desktop app a better fix is the following. and if you followed the steps at adobe's damaged cc desktop site, skip to the clean install below and follow anew each step meticulously.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control pane

...

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

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Hi there,

Could you confirm if the notification/error message appear for a specific app? Looking forward to your response.

Regards,

Shivangi

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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if that's from trying to install/run the cc desktop app a better fix is the following. and if you followed the steps at adobe's damaged cc desktop site, skip to the clean install below and follow anew each step meticulously.

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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