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Reach English Support Team

Contributor ,
Mar 20, 2023 Mar 20, 2023

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Adobe's English and German support are very different. While the German support is largely incompetent and hardly reachable, the English-speaking one is mostly well reachable and forwards the requests accordingly if it does not get further itself from the beginning.
I don't remember how I used to reach English support. At the moment, only the German one is available to me via the CC desktop (or not, because never reachable).

Which setting should I change to only have to deal with English support right away?

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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assuming you need account help:

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

 

then 

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

<moved from cc desktop>

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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LATEST

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen  In the Chat prompt, type AGENT followed by ENTER key.
Twitter: https://twitter.com/adobecare

Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Phone support is by region.

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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