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Real support contact because of invoice problems?

Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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Hi there,

I try now for a long time to get in contact to Adobe because of an issue with my invoices, but there is nowhere a contact to be found! Even on the invoice itself is only a link to the FAQs, there are only several questions answered and with the support button it just jumps to the top again. How can I get in contact? A real contact? Do I need to stop paying and wait to be sued to get in contact? Is that even legal?

Cheers,

Torsten

 

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Community Expert , Jan 17, 2022 Jan 17, 2022

Log-in to your account with a browser that accepts cookies and does not have script blockers.

https://account.adobe.com/plans

 

CONTACT ADOBE SUPPORT via the secure online chat system or by phone:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Wait times for phone support may be longer than normal due to omicron.  Online chat is usually quicker.

 

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Community Expert ,
Jan 17, 2022 Jan 17, 2022

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Log-in to your account with a browser that accepts cookies and does not have script blockers.

https://account.adobe.com/plans

 

CONTACT ADOBE SUPPORT via the secure online chat system or by phone:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Wait times for phone support may be longer than normal due to omicron.  Online chat is usually quicker.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Jan 18, 2022 Jan 18, 2022

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Tip: Adobe WILL NOT contact you after this post, but SCAMMERS very probably will. Please be careful.

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