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Receipts

Community Beginner ,
Jun 05, 2021 Jun 05, 2021

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Does anyone know how to get payment receipts from Adobe automatically? They only send invoices.  We need receipts but cannot get them with out going through support every month.  

Any insights/suggestions appreciated.

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Cloud storage web assets, Collaboration

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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in your billing history do older invoices show they've been paid?

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Community Beginner ,
Jun 05, 2021 Jun 05, 2021

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The invoices just notify us when payment is due. We receive no record of payments made unless we contact support, which is very time consuming. 

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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i don't know anything else you can do other than ask support if there's some way to automate the process instead of requiring a periodic request.

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Community Beginner ,
Jun 13, 2021 Jun 13, 2021

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Can someone from Adobe please respond to this question? How can we automitically get receipts for payments, rather than having to contact support every month?

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