Recieved invoice for refund but no Money

New Here ,
Jan 07, 2021 Jan 07, 2021

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I requested a refund on December 28th 2019 and the customer service agent said I would receive my refund in 5-7 business days.. its now the 7th of January and have not received payment. I contacted customer support again and was told payment was sent on the 5th and even sent me an invoice of the receipt. I don't know how this is possible because I never received the money and it isn't even pending. How is this possible? The info on the invoice looked correct as far as personal information so I'm not sure why I still don't see the money in my account.

 

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Account management , Billing

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Sorry december 28th 2020* and January 7th 2021

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Adobe Community Professional ,
Jan 07, 2021 Jan 07, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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