Recurring payment Problem because of RBI directive

Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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(India)I'm subscribed to a monthly plan and a new RBI directive is causing current month's payment to be declined. 

To know more click https://citi.asia/INMp

Is there a way to pay them manually? I can't seem to find it anywhere.

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correct answers 2 Correct answers

Community Beginner , Oct 09, 2021 Oct 09, 2021

- I've contacted support, they said to get in touch with the bank. Got in touch with the bank, they say that they have the correct changes as per RBI's new format but the merchant site has not moved yet. 
- So then I contacted Adobe support again, they acknowledged that they haven't moved to the correct changes as per RBI directive. They have extended my membership until 14th October and said that they are making changes at their end as per the directive and if even after that the payment gets de

...

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Community Beginner , Oct 18, 2021 Oct 18, 2021

They have added an extra month to my plan. They said that it is a big change and it needs some more time.

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Community Expert ,
Oct 07, 2021 Oct 07, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1633615530293.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Oct 07, 2021 Oct 07, 2021

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Moving the dicussion to a better suited forum i.e. Account, Payment and Plan.

-Manan

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New Here ,
Oct 08, 2021 Oct 08, 2021

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have you got any solution for this ?

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Community Expert ,
Oct 08, 2021 Oct 08, 2021

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contact support 

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Community Beginner ,
Oct 09, 2021 Oct 09, 2021

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I've contacted support, they said to get in touch with the bank. Got in touch with the bank, they say that they have the correct changes as per RBI's new format but the merchant site has not moved yet. Need to now speak to support once more.

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Community Beginner ,
Oct 09, 2021 Oct 09, 2021

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- I've contacted support, they said to get in touch with the bank. Got in touch with the bank, they say that they have the correct changes as per RBI's new format but the merchant site has not moved yet. 
- So then I contacted Adobe support again, they acknowledged that they haven't moved to the correct changes as per RBI directive. They have extended my membership until 14th October and said that they are making changes at their end as per the directive and if even after that the payment gets declined then they will cancel my subscription(without any charges) and restart my subscription. Will update this post on 14th October

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Community Expert ,
Oct 09, 2021 Oct 09, 2021

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sounds good, so far..

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Community Beginner ,
Oct 12, 2021 Oct 12, 2021

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I got pretty much the same response from Adobe Customer Support. My next payment is due for 14 October as well so keeping my fingers crossed 🤞.

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New Here ,
Dec 01, 2021 Dec 01, 2021

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Is there any latest update about the payment options?

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Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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Payment has not gone through yet. I will have to contact Adobe support again. 

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Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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They have added an extra month to my plan. They said that it is a big change and it needs some more time.

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New Here ,
Oct 24, 2021 Oct 24, 2021

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Thanks! im going through the same problem! answered a lot of my questions!

 

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New Here ,
Nov 19, 2021 Nov 19, 2021

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I am also facing the same issue, is there any update about this issue?

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Community Beginner ,
Dec 02, 2021 Dec 02, 2021

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They still haven't fixed this problem ever since I reported it. Don't know why it's taking so long. 

I would have to move to another software if it keeps happening. December 13th is my last date now. I don't know how many times I have to reach out to them.

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Thanks for the update. It's really sad that they haven't been able to sort this issue (this gives extra cookie points to India for setting up fraud-proof system for Indians).

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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My bank  - kotak mentioned that RECURRING PAYMENTS ARE NOT ALLOWED FOR INTERNATIONAL TRANSACTIONS! 

adobe is telling me set up a new account and payments will go through! i dont understand how!

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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whackonondo_0-1639631303156.png

 

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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They are forcing me to set up a new account!

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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I contacted support, asked them to give me a payment link of 1 year subscription. I payed out the subscription fee for the next year in one go. They still have not fixed recurring payments issue. But this is the only workaround for it that I can think of.  

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New Here ,
Dec 16, 2021 Dec 16, 2021

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This sounds like a great workaround given the current situation here in Adobe. Thanks for sharing this, I will try the same.

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