Recurring payment Problem because of RBI directive

[Santosh5E49]

(India)I'm subscribed to a monthly plan and a new RBI directive is causing current month's payment to be declined. 

To know more click https://citi.asia/INMp

Is there a way to pay them manually? I can't seem to find it anywhere.

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Manan Joshi]

Moving the dicussion to a better suited forum i.e. Account, Payment and Plan.

-Manan

[NIHAL5E99]

have you got any solution for this ?

[kglad]

contact support 

[Santosh5E49]

I've contacted support, they said to get in touch with the bank. Got in touch with the bank, they say that they have the correct changes as per RBI's new format but the merchant site has not moved yet. Need to now speak to support once more.

[Santosh5E49 · Accepted solution]

- I've contacted support, they said to get in touch with the bank. Got in touch with the bank, they say that they have the correct changes as per RBI's new format but the merchant site has not moved yet. 
- So then I contacted Adobe support again, they acknowledged that they haven't moved to the correct changes as per RBI directive. They have extended my membership until 14th October and said that they are making changes at their end as per the directive and if even after that the payment gets declined then they will cancel my subscription(without any charges) and restart my subscription. Will update this post on 14th October

[kglad]

sounds good, so far..

[anshumanghosh]

I got pretty much the same response from Adobe Customer Support. My next payment is due for 14 October as well so keeping my fingers crossed 🤞.

[Kartik22047048qijv]

Is there any latest update about the payment options?

[Santosh5E49]

Payment has not gone through yet. I will have to contact Adobe support again. 

[Santosh5E49 · Accepted solution]

They have added an extra month to my plan. They said that it is a big change and it needs some more time.

[gamyanths50473629]

Thanks! im going through the same problem! answered a lot of my questions!

[Sailendu5E56]

I am also facing the same issue, is there any update about this issue?

[Santosh5E49]

They still haven't fixed this problem ever since I reported it. Don't know why it's taking so long. 

I would have to move to another software if it keeps happening. December 13th is my last date now. I don't know how many times I have to reach out to them.

[Kartik22047048qijv]

Thanks for the update. It's really sad that they haven't been able to sort this issue (this gives extra cookie points to India for setting up fraud-proof system for Indians).

[whackonondo]

My bank  - kotak mentioned that RECURRING PAYMENTS ARE NOT ALLOWED FOR INTERNATIONAL TRANSACTIONS! 

adobe is telling me set up a new account and payments will go through! i dont understand how!

[whackonondo]

[whackonondo]

They are forcing me to set up a new account!

[Santosh5E49]

I contacted support, asked them to give me a payment link of 1 year subscription. I payed out the subscription fee for the next year in one go. They still have not fixed recurring payments issue. But this is the only workaround for it that I can think of.  

[Sailendu5E56]

This sounds like a great workaround given the current situation here in Adobe. Thanks for sharing this, I will try the same.