Redeem Code No Longer Valid

[tikitakatico]

Hi all, I recently purchased a one month subscription to Adobe Creative Cloud and was given a code to redeem. However, when I try to redeem it there is an error:

''This redemption code is no longer valid.

According to our records, the code has been returned to Adobe, and a refund issued.''

I returned to the store, Saturn.de to ask what happened but they told me to contact Adobe. Can anyone help with this (screenshot attached)

<Removed by Moderator>

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

because that code's invalid, it's ok to post, but be careful. these are public forums, not adobe support.

[Jeffrey_A_Wright]

Tiktakatico, as suggested by John, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team. They can help you validate that the code is not valid. If it is not valid, you will want to contact whoever provided you with a code for a refund. 

For more info, please see the section titled My redemption code is invalid at https://helpx.adobe.com/download-install/kb/redemption-code-help.html.

I am sorry that you had to deal with the frustration of an invalid redemption code. If available in your country, I would encourage you to make future purchases directly through https://www.adobe.com/.

[Peru Bob]

For more info, please see the section titled My redemption code is invalid at https://helpx.adobe.com/download-install/kb/redemption-code-help.html.

By @Jeffrey_A_Wright

@Jeffrey_A_Wright 

I get a 404 page not found

[Jeffrey_A_Wright]

@Peru Bob thanks our engagement engine sometimes grabs punctuation and adds it to the URL. Just got back from break, so need to be careful to get back in the habit of triple-checking the URLs.

If you ever wonder why some of my sentences are missing periods and commas...

[MR K B T31271007ubo3]

Thank you for your help, will try to contact Adobe support

[kglad]

@MR K B T31271007ubo3 

keep us updated.