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Redeem educard

New Here ,
Feb 10, 2022 Feb 10, 2022

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Hi, I'm an university student so I bought a 1-year  Adobe Creative Cloud Student Edition, I redeemed the code as the instructions says and I clicked on the Get Started button after that I check my account and it Still as a Free or Trial account, so I tried again but the code says redeemed, I already try to contact Support team but it always says that the agents are out of comercial time so pleaaaase I need help to use the $250 spend on that 

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correct answers 1 Correct answer

Community Expert , Feb 10, 2022 Feb 10, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
T

...

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Community Expert ,
Feb 10, 2022 Feb 10, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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