Redemption code for Photo Elements 2021

[gopherlynne]

I bought Photoshop Elements at Staples I tried entering the redemption code and I keep getting an invalid redemption code, I've tried 3 times, I double checked the code as written on the card, and re-submitted it and again got invalid redemption code. I had also bought Adobe Premiere 2021, so thought I would try that one, and it worked, I got the serial number for that program, so I thought I would try the redemption code for Photoshop Elements again, and I still got invalid redemption code. I have tried to find an e-mail or other way to contact Adobe, but can'f find any way to contact them about this problem, other than this forum.

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[gopherlynne]

Thanks for the information, for some reason I could not find the chat box, where I could chat with someone, your link sent me right to a chat box, I have now solved the problem, thanks again.

[John T Smith]

If you will click "correct answer" on my message it will be highlited for anyone else who clicks to read