Redemption Code wont work for free promo year, known ongoing issue

[Cboswell]

How can I get this resolved? I keep explaiging it and no one can help. Second year in a row. How can such a simple issue be so difficult for a company like Adobe?

I've liteally wasted hours on this.

Anyone?

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Cboswell]

John, I have talked to support multiple times, no one wants to help. Used the chat a dozen times. They tell me they are escalating and it has not worked yet. This is the support community, I'll take help from anyone who can get it done. Same thing happened last year, they gave me a new code. No one has offered that this year. It's very frustrtating. I'm a Stock image buyer, a contributor, a creative cloud user and a company share holder. Right now I'm feeling less than valued.

[Just Shoot Me]

What is the redemption code for?

Have you logged into toy account on the main Adobe website and entered it there?

[Cboswell]

I don't have that link on mny page

[Nancy OShea]

@Just Shoot Me 

Your portal is different because you're an ACP.

[Nancy OShea]

• From whom did you receive the redemption code?
• When was it issued?
• Read the fine print. Does the redemption have any limitations or exclusions attached to it?