Try the chat route. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan
Due to staff shortages during the holidays and amid the current widespread omicron outbreak, wait times may be longer than normal. Online chat is usually the quickest way to get an Adobe Support agent.