Reedemed code successfully but plan did not renew

[Konstantin283660554k1c]

Hi!

Had an annual 'prepaid plan' for Creative Cloud which was activated via a code (don't have a payment method on file).

Subscription expired a day ago.

I got a new code, went to my subscription details and clicked "Redeem new code".

Pasted and code was succesfully redemed. However, nothing has change and plan still says that is has expired.

I tried to redeem again and system returns that 'Code has been redeemed'.

So now no code and no subscription 🙂

Any thoughts?

Support is not available of course during weekend and chabot is useless.

[John T Smith]

Log out of your account, restart your computer, log in to your account to see if your account is active

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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[Konstantin283660554k1c]

Hi John,

thank you for the details but this is actually another problem where I can't contact support because my plan is not active. So I'm doing circles 🙂

[kglad]

try phone or twitter if you can't use chat.

[Abambo]

Did you try the sign out/sign in?

Are you sure that you redeemed the code against the correct Adobe ID?

[Konstantin283660554k1c]

Yes, even reinstalled the cloud client. Learned that there is maintenance going on right now, was asked to check after 7pm pst. 

[kglad]

@Konstantin283660554k1c 

is your redemption reflected on your account, https://www.account.adobe.com

[Konstantin283660554k1c · Accepted solution]

Just to close on this one. Looks like I was the unlucky one to redeem my code for during server maintenance. Next day after maintenance issue resolved itself. 
thank you to everyone who tried to help.

[kglad]

good to hear the problem's resolved.

[Abambo]

Sorry for the trouble, but I'm glad that it did sort out.