Reembolso por cancelación del plan anual prepago

[Diego26931514ieeg]

Acabo de cancelar mi plan anual prepago dentro de los 14 días plazo que Adobe da para realizar el reembolso completo. Necesito saber si el proceso de reembolso ya se está llevando a cabo por favor. 

[kglad · Accepted solution]

check your account to see https://accounts.adobe.com

if you still have questions after checking, you can try to contact adobe, but with no subscription i'm not sure you'll succeed.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...