Reembolso

[PoetaCeron]

Muy buen día a la comunidad, escribo por acá ya que no encuentro la manera de comunicarme co. Atencion al cliente, yo tenia el plan premium de adobe, al momento de realizarse el renuevo decido pasar al standard y se me indica que se hará un cobro de al rededor de 16 euros y el respectivo reembolso del costo del plan premium (24 euros aproximadamente) y de este reembolso aun no recibo nada, el día de hoy por este mismo motivo decido cancelar el plan del cual se me indica también se realizará el reembolso. Pero como pedir que estos reembolsos se realicen correctamente? 

[Ged_Traynor · Accepted solution]

@PoetaCeron you'll need to contact Adobe support about payment queries
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

[kglad]

if you purchased via an app store (and not adobe.com), contact the app store.

p.s. in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[PoetaCeron]

No he utilizado aplicación,  todo se realizo desde adobe.com

[kglad]

then contact adobe support.  again, there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[CCH2000]

Lo mismo, segun puedes cancelar su servicio y nada solo te hacen dar vueltas

[kglad]

@CCH2000 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[carlos37025043evqh]

Estimados adoble el pasado 5 mayo anule mi suscripcion y tadavia no meh reambulsado los 24 euros de fianza,pero ademas con fecha 1 junui me han cargadi a mi cuenta otros 24.18 eyros de la suscripcion que ya estaba anulada,ruego que me develvan los 48 cobrados indevidamente,gracias anticipadas

[Shivangi_Gupta]

Hi @carlos37025043evqh,

We appreciate you reaching out. I looked into your account details and found that you have an active subscription for Adobe Acrobat and you cancelled the subscription for AI Assistant for Acrobat on May 5, 2025.

When did you request for the refund. I could not find any refund initiated from our end. Could you check with our support team here? https://adobe.ly/3ZcqCT1

^Shivangi