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reembolso

New Here ,
Jun 24, 2024 Jun 24, 2024

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Buenas, resulta que puse mi tarjeta para la prueba gratuita de adobe y lo probe unos cuantos días y nunca más lo utilice. Ahora me encuentro en mi tarjeta que me hicieron el cobro, (ahi recorde que habia olvidado cancelar la subscripcion). Ya no uso el servicio y estoy pagando por algo que no estoy usando y quisiera saber si seria posible un reembolso del dinero. Intente cancelar pero me tira error y nose que hacer ayuda porfavor.

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correct answers 2 Correct answers

Community Expert , Jun 24, 2024 Jun 24, 2024

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes

...

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Community Expert , Jun 24, 2024 Jun 24, 2024

you have a 7 day free trial.  after that your trial becomes a paid subscription with a 7 day grace period during which you can cancel without obligation.  after that, you're committed to the subscription you started when you agreed to the trial terms.

 

you can still make your case to adobe support, but you're on the hook for that subscription.

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Community Expert ,
Jun 24, 2024 Jun 24, 2024

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

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Community Expert ,
Jun 24, 2024 Jun 24, 2024

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.


Scroll down here to see a list of the forums:
https://community.adobe.com/

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Community Expert ,
Jun 24, 2024 Jun 24, 2024

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you have a 7 day free trial.  after that your trial becomes a paid subscription with a 7 day grace period during which you can cancel without obligation.  after that, you're committed to the subscription you started when you agreed to the trial terms.

 

you can still make your case to adobe support, but you're on the hook for that subscription.

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