• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Reembolso

New Here ,
Jan 24, 2025 Jan 24, 2025

Copy link to clipboard

Copied

Saludos yo tenia una membresia y por problemas economicos no pude continuar pagandola y se caduco la licencia entonces quise cancelar el plan y no me permitia ya que decia que debo actualizar la forma de pago, hoy arregle deposite un dinero en el banco y se me desconto el dinero que tenia en mi cuenta y yo ya no quiero la licencia entonces deseo saber como puedo obtener un reembolso ya que cancele el plan pero no me da la opcion de solicitar el reembolso, cabe indicar que desistale los programas desde el año pasado por que ya no los estaba usando adjunto la imagen donde se evidencia que no use los programas.  De antemano muy agradecido por su ayuda.Captura de pantalla 2025-01-24 223101.png

TOPICS
Account management , Billing

Views

35

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 24, 2025 Jan 24, 2025

Copy link to clipboard

Copied

LATEST

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines