REEMBOLSO

[tomas_9905]

Compre creative cloud para estudiantes, y un par de horas despues cancele la compra, se supone que debo de tener un reembolso, pero pasaron 4 dias y no recibi ninguna noticia

[kglad]

check your account, https///account.adobe.com

[tomas_9905]

i already did it

[kglad]

does your account show you canceled?

if yes, does it show the date of trials or subscription start and cancellation dates, ansd if so, what are they?

[tomas_9905]

i only have one email, and it says "Cancellation confirmation We have processed your cancellation request. Your service will end on 18-Feb-2025 (PT). From then on, your membership will revert to the basic, free level. Free members still have limited access to Creative Cloud services and 2 GB of free online storage. You may need to delete files to comply with the new storage"

[kglad]

great.  what's your account show?

[tomas_9905]

In my invoice and billing history, I only see one order that I made, but there is no record of a cancellation

[kglad]

does your plan show it's active, or that it's been canceled.

[tomas_9905]

it didnt show me any plan

[kglad]

for the next step, you'll need to await a post here from an adobe employee.  if you none in 48 hrs, repost here and i'll flag one.

[Kanikas]

Hi tomas_9905, 

We understand your concern.I see the subscription that you had purchased was successfully cancelled and a refund was also issued. The refund has been processed and usually takes 5-7 business days to reflect in your account. Kindly get in touch with your bank if you don't see the refund in 7 working days. 

Hope this information helps. 

Thanks 
^KS