reembolso

[Romina_Falconi4683]

Buenos dias, les escribo para solicitar formalmente la cancelación de mi suscripción a su servicio. Al finalizar mi prueba gratuita, me suscribí automáticamente a su plan anual. Sin embargo, me gustaría ejercer mi opción de cancelar la suscripción dentro del período legal de 14 días. Les ruego que atiendan y actúen en relación con este asunto. Gracias.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

non one can cancel for you.  you must cancel yourself:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta]

Hi @Romina_Falconi4683,

Welcome to the community!
I checked your account details and found that you have an active subscription for Adobe Stock since last 1 month and 10 days. If you proceed with cancellation, there would be some early termination fees imposed for it. Please check this article for more information: https://adobe.ly/42Gwd62

Let us know if you have any questions.

^Shivangi