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reemboso

New Here ,
Oct 01, 2022 Oct 01, 2022

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cancele mi suscripción y requiero un reembolso, la cancalación fue realizada en los 14 dias que especifican las politicas de cancelacion de reembolso. 

 

NO encuentro la Opcion para solicitar el reembolso.

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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these are user to user forums. we can't cancel anything and there's no need to request a refund. it should occur automatically.  

 

if you've allowed several days and not seen a refund, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

 

<moved from using the community >

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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Refunds take some time to process. So do the following

  • Make sure that the cancellation did go through properly. Check your account if it lists the plan or not.
  • Keep the cancellation confirmation notification(email) safe, as that would be our proof if the system malfunctioned in any way.
  • Wait for a week or two for the refund to process and reach you
  • If the wait period has been more that a week or two or if the cancellation did not go through properly. Then contact support using the different ways listed by @kglad 

-Manan

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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LATEST

Refunds are operated automatically, if you cancelled in time. If you didn't cancel in time, you will see the early termination fee. You can check your plans by https://account.adobe.com/plans. If the plan is not visible there, it has been cancelled. Refunds take up to seven busines days. 

 

See also here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

ABAMBO | Hard- and Software Engineer | Photographer

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