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Refund after 2 years

New Here ,
Apr 23, 2020 Apr 23, 2020

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So, I have gotten Adobe Creative Cloud when I joined university. After two years of studying, which I found difficult, I dropped out of university.

 

However, I forgot that I still had the subscription running until I noticed £298 out of my bank account. Is it possible to grab a refund within 14 days of purchase?

 

P.S. My purchase just happened yesterday

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Account management, Billing

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Adobe Community Professional ,
Apr 23, 2020 Apr 23, 2020

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Maybe? However, this is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Community Professional ,
Apr 23, 2020 Apr 23, 2020

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See the subscription & cancellation terms below.

https://www.adobe.com/legal/subscription-terms.html

 

Please log-in to your account below. Click Manage Plans.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 27, 2020 Apr 27, 2020

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Hi there

I could not find what I was looking for in Adobe Customer Support

Sent from my iPhone

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Adobe Community Professional ,
Apr 27, 2020 Apr 27, 2020

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>I could not find what I was looking for in Adobe Customer Support

 

Nobody here can help with an account problem, you MUST use the support link

https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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New Here ,
May 01, 2020 May 01, 2020

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Hi there.

 

I managed to reach support. They said it'll take 5-7 days, but they said they'll refund it

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