refund and cancellation of renewed subscription

[wael_0010]

Hi all

a subscription that is not used for a year has been renewed automatically on November 20th 2025, I just canceled it and received confirmation email that cancelation will take place on November 20th 2026, with no word about refund.

how to reach a refund option or contact adobe for a refund

[kglad]

refunds are automatic, if you're entitled to a refund. 

select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

[John T Smith]

The dates you wrote indicate an annual plan, not an annual plan with monthly payments

Unfortunately, my knowledge (as another user, not an employee) is that you should have cancelled before the renewal

Nobody here in a public forum can help, you MAY be able to get someone at Adobe to help

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen