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Refund and Help Desperate

New Here ,
Mar 28, 2024 Mar 28, 2024

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Hello im a 14 year old kid whot ried out the free trail thing and i just wanted to try it out but suddenly i got charged for 27$ month later and i checked it out and i forgot to cancel now it says if i cancel this current subscripton i will be owed 120$ i dont have close to that money and i dont think my parents do either. PLease help i need help quick i dont wanna

Bosse349245334tkd_0-1711652980450.png

 

 

 

 

 

get charged for so much.

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correct answers 1 Correct answer

Adobe Employee , Apr 02, 2024 Apr 02, 2024

Hi @Bosse349245334tkd,

We appreciate you keeping us informed. As per your account info, the subscription is cancelled now and the term will end on April 28, 2024.

We believe you followed the suggestion by @kglad.

Let the us know if you have any questions.

 

Regards,

Shivangi

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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have your parents contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Apr 02, 2024 Apr 02, 2024

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Hi @Bosse349245334tkd,

We appreciate you keeping us informed. As per your account info, the subscription is cancelled now and the term will end on April 28, 2024.

We believe you followed the suggestion by @kglad.

Let the us know if you have any questions.

 

Regards,

Shivangi

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