refund application

[Serli_Herliandi0165]

I canceled my annual subscription and want to request a refund, because the transaction was without my consent, please help me on how to do it

[josephine_a_2865]

I have been trying to cancel my subscription for 6 months.  Please cancel and send me a text to verify 

[kglad]

@josephine_a_2865 

check your account, https://account.adobe.com and see if there's a payment problem preventing you from cancelling.

if so, it must be fixed first: https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[josephine_a_2865]

I checked my plan, payment was just taken out again.  There is no info on cancelling a payment.  Please cancel asap.  

[kglad]

@josephine_a_2865 

no one can cancel for you.  you have to do it yourself.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta]

Hi  @josephine_a_2865,

I understand you wish to cancel the subscription for Adobe Acrobat Pro. You can do it easily following the steps listed here: https://adobe.ly/4m0cPZm

However it would be important to go through the cancelation terms before you do it. You can check all the details here: https://adobe.ly/4m0cQfS

We hope it helps.
^Shivangi

[John T Smith]

>Please cancel and send me a text to verify 

This is a public forum, NOT Adobe support... you must cancel

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[kglad]

check your account, https://account.adobe.com

does it show your subscription is cancelled?