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Refund for Adobe Photoshop

New Here ,
Oct 01, 2023 Oct 01, 2023

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Hello I recently got charged for a month-to-month subscription to Photoshop, I know I'm not going to use it so I was wondering if I can get a refund. So when I went to cancel it, there was no refund option, even though on the website it said the first 14 days I could get a refund. I'm a little confused about that, does it mean 14 days from when I started my subscription, even though I pay monthly? 

 

[Moderator moved the thread to the correct forum]

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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This discussion doesn't belong in the Adobe Stock forum; probably should be posted to:

Account, Payment, & Plan - Adobe Support Community

Jill C., Forum Volunteer

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Community Expert ,
Oct 03, 2023 Oct 03, 2023

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Contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 03, 2023 Oct 03, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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